hebig.org/blog

"We're not here to help fix your computer. We just want to get you off the phone. A tech-support slave tells his hellish tale." In salon.com, a longer story on the lowly lives of tech support call center agents: "Our clueless bunch is now part of the technical-support staff for one of the world's top three computer manufacturers, and in seven days we're going to be taking your calls." I could add my two cents on how the end customers' tech support of one of Germany's largest mobile telcos works, but I won't. In contrast to its competition, it generally delivers rather good work. You have to click through a Flash ad at salon.com to be able to read the whole story. Via WWK.

Kyle Killen: We don't support that >