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Customer service, definitions

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I
This morning, 03:52, amazon.de distribution center Bad Hersfeld: "Your parcel has just been shipped"
This morning, 10:08, my place: parcel arrives, books are OK, customer satisfied

II
This morning, 10:30, my place: the DPD distribution truck pulls up, driver fills out a form, puts the form into my mailbox, drives away. "We were unable to reach you. We will try again later. If you want, you can pick up your shipment at our distribution center." Sucker.

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